Human Escalation
Sentiment analysis detects frustration in real-time. When customer needs human help, AI transfers with full context.
How it works
Set up in minutes, see results immediately
AI serves first
AI answers questions, solves problems, and processes orders automatically.
Detects need
When customer asks for human or AI detects frustration, escalates automatically.
Human takes over
Agent sees full history and continues conversation. Then AI resumes.
Features
Everything you need for human escalation
Smooth transfer without customer noticing agent change.
Human sees entire previous conversation, customer doesn't repeat info.
Automatically escalates when frustration or dissatisfaction detected.
After resolution, conversation returns to AI to continue serving.
See also
Other solutions that can help your business
AI that learns from your catalog and FAQs to answer questions about products, services, and policies automatically.
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