Everything ZapSell offers
Explore each platform feature in detail. From RAG-powered AI to delivery tracking, we have everything to automate your customer service.
Multi-Platform Widget
Available for websites and mobile apps
Responsive, mobile-friendly chat widget that adapts to any platform. Integrate into your website, e-commerce or mobile app with just a few lines of code.
- Responsive design for desktop, tablet and mobile
- Customizable colors, position and behavior
- SDK for React, Vue, Angular and vanilla JS
- Mobile SDK for iOS and Android
- Automatic dark mode
- Async loading with no performance impact
AI with RAG (Retrieval-Augmented Generation)
Accurate answers based on your data
Our AI uses RAG to search relevant information from your catalog, FAQs and documents before responding. This ensures accurate, contextual answers without hallucinations.
- Automatic product catalog indexing
- Document upload (PDFs, DOCs, spreadsheets)
- Integrated FAQs and knowledge base
- Real-time updates when data changes
- Source citations in responses
- Zero manual training required
Smart Sentiment-Based Escalation
Automatic transfer when the customer needs it
The AI automatically detects when a customer is frustrated, confused or dissatisfied and transfers to a human agent. Also transfers immediately when requested by the customer.
- Real-time sentiment detection
- Automatic transfer on detected frustration
- Immediate transfer on customer request
- Full conversation context sent to agent
- Priority-based support queues
- Escalation metrics in dashboard
Order Lookup
Self-service for purchase status
Customers check the status of previous orders directly in chat, without needing an agent. Integration with your e-commerce for real-time information.
- Search by order number or email
- Real-time status updates
- Complete purchase history
- Item and price details
- Links to invoices and receipts
- Integration with Shopify, VTEX, WooCommerce
Delivery Tracking
Real-time delivery updates
Integrate with shipping carriers and delivery apps to provide automatic delivery updates. Customers track shipments without leaving the chat.
- Integration with major carriers
- Support for multiple shipping providers
- Proactive status notifications
- Updated delivery estimates
- Direct tracking link
- DoorDash and Uber Eats (coming soon)
Smart Scheduling
Visits, pickups and services
Connect with calendar systems to let customers schedule visits, store pickups or services directly in chat. Automatic confirmations and reminders.
- Integration with Google Calendar and Calendly
- Technical visit scheduling
- Store pickup (click & collect)
- Services and appointments
- Automatic email/SMS confirmation
- Reminders 24h and 2h before
Multilingual Support
AI responds in the customer's language
The AI automatically detects the customer's language and responds in the same language, regardless of your store's language. Ideal for tourists, expats and international customers.
- Automatic language detection
- Support for English, Portuguese and Spanish
- Automatic catalog translation
- Natural responses, not machine-translated
- Ideal for commerce in tourist areas
- More languages on demand
Reliability and Security
99.9% uptime guaranteed
Platform built for high availability and security. Your conversations never disappear and your data is protected with end-to-end encryption.
- 99.9% uptime (Enterprise SLA)
- Encryption in transit and at rest
- Daily automatic backups
- Redundant infrastructure
- GDPR compliant
- Servers in your region
Integrations that empower
Connect ZapSell with Shopify, VTEX, shipping carriers, Calendly, Zendesk and dozens of other tools.
Ready to get started?
Try ZapSell for free. Set up in minutes and see AI in action for your business.